PRIMUS WARRANTY POLICY
Primus strives to produce high quality, functional products. Primus provides a Limited One (1) Year Warranty from date of purchase to the original purchaser against manufacturing defects. Though our products are made to last, we feel this is an adequate amount of time for any issues to be revealed. This Warranty does not cover accidental damage or loss. In some instances replacement components may be sent to customers for self-repair. This Warranty policy does not apply to items purchased as used or on closeout with missing components. Some examples of non coverage include purchases from Ebay, REI Closeout/Garage Sale, actual garage sales, thrift stores, or other consumer driven marketplaces.
MANUFACTURING DEFECTS
The following examples are considered to be manufacturing defects and are covered under the Primus Limited One (1) Year Warranty;
- Leaks
- Broken welds and/or rivets
- Malfunctioning igniter
ACCIDENTAL DAMAGE
Most stove issues such as decreased flow or output are the result of blockage and can be resolved with a thorough cleaning. Please refer to your product manual. The following variables are considered accidental damage also known as normal wear and tear and are not covered under the Primus Limited One (1) Year Warranty;
- Melted components
- Nonstick coating damage
- Dings, dents, scratches, stains, discoloration, rust
- Lost components
- Consumable parts such as mantles, batteries, gaskets, etc
- Cracked lantern glass and/or plastic
- Igniters suffering physical damage
- Flow issues or clogs